6. WHAT IS THE TJM NON-WARRANTY RETURN POLICY?
Returns will not be accepted unless the product
is complete and in saleable condition and has previously been
authorized for return by TJM as indicated by a Return Authorization
number.
Non-warranty returns are subject to a 15% restocking
fee. Also, a 10% repackaging charge may be applied if the items
requires repackaging upon delivery at TJM Products facility.
Products must be returned packed correctly in
the original packaging. Products returned must be packed in
such a fashion that the products will not receive damage during
transit. If products are returned and deemed to have received
further damage during transit, the products will be refused
and returned to shipper/customer and no credit will be issued.
Customer shall pay all freight associated with
products being returned for non-warranty credit.
TJM Products that have been installed are not
subject to return unless the cause is a defect in material or
workmanship (see TJM Limited Warranty.)
Outbound Transportation damage:
If a container/shipping box appears to have been damaged during
transit from TJM Products to its receiving point, a claim must
be filed with the transportation company. A visual inspection
is performed on all packaging prior to shipment from TJM Products
for correct quality and condition.
Carrier assumes responsibility upon receipt and
all claims for damage or shortage must be filed by the customer
against the carrier.
All claims for product damage/shortage must be filed with TJM
Products within three (3) days of receipt of shipment.
Discontinued Bull Bars:
No merchandise will be accepted if the part numbers do not appear
on our current price sheet or on the immediate previous price
sheet. |